I believe that interaction design (and by extension, service design) is an emerging practice.
Designers who do this kind of stuff are making a lot of it up as they go along. They’re inventing new methods, creating hybrids of “best practices”, testing the effectiveness of their existing methods, and (thankfully) sharing their discoveries with the wider design community. This is one reason why I believe we’re seeing more innovation come out of the practice of this kind of design than we see emerging from the study of this kind of design:
This kind of design is still forming, still moving, still coalescing.
I also believe in (or maybe its more accurate to say that I have faith in) the ability for design processes to uncover unseen foundations, meaningful relationships between elements, and different ways of seeing something. I believe that looking with design eyes at the practice(s) of this kind of design, will reveal latent elements of practice and behaviour, leading to a more holistic undertanding of this field.
but, you might ask, what do you mean by this kind of design?
